Please call 888-308-4884 to check on sample availability.
Samples are recommended because all computer monitors display colors differently. If you are interested in seeing a sample, please click here to read about our sample program.
We accept purchase orders from government organizations (such as schools) and other approved organizations.
All orders must be inspected for damage before signing.
If damage is found, order should be refused.
WALL TO WALL CARPET ORDERS GENERALLY SHIP WITHIN 3 TO 6 WEEKS.
You will be notified when your order ships via email.
Actual lead time is determined by many factors. Our mill may have run extra of a particular pattern, which means that there would be only about a week lead time. In most cases, production takes approximately 5 weeks. Less commonly, there could have been a production issue which would increase the lead time.
Due to unforeseen circumstances that might arise with the carriers, KidCarpet.com cannot guarantee delivery dates.
You can expect years of beauty and enjoyment from a KidCarpet.com rug when it is maintained properly.
When first unrolled, a new rug may have a wrinkle or a bulge to appear that prevents it from lying flat on the floor. This is common and is a result of being tightly rolled or folded during shipment. The wrinkle is easily removed if the proper method is used.
Removing indentations caused by furniture
WARRANTY AND REPAIR ON PRINTED RUGS
ALL RUGS COME WITH A USEFUL LIFETIME LIMITED WEAR WARRANTY: KIDCARPET.COM WARRANTS THAT ITS RUGS WILL LOSE NO MORE THAN 10% OF THE YARN DURING THE USEFUL LIFE OF THE RUG COMMENCING AT THE TIME OF PURCHASE. KIDCARPET.COM WARRANTS ABRASIVE WEAR ONLY. THIS WARRANTY DOES NOT COVER TEARS, BURNS, PULLS, CUTS, PILLING, MATTING, OR DAMAGE DUE TO IMPROPER USE OR IMPROPER CLEANING AGENTS OR METHODS, NOR DOES IT COVER RUGS ON STAIRS OR OUTSIDE AREAS. WARRANTY DOES NOT APPLY TO IMPROPER MAINTENANCE OR NEGLECT.
WARRANTY ON SERGING (YARN AROUND THE EDGES)
90 DAY LIMITED WARRANTY FOR MANUFACTURER DEFECTS WITH USEFUL LIFE RESERGE WARRANTY: KIDCARPET.COM CARPETS WARRANTS 100% OF THE COST TO RETURN, RESERGE AND RESHIP ITS RUGS FOR 90 DAYS FROM RECEIPT OF GOODS. AFTER 90 DAYS AND FOR THE USEFUL LIFE OF THE RUG, CUSTOMER PAYS FOR RETURN FREIGHT AND KIDCARPET.COM WILL RESERGE AND RETURN THE REPAIRED RUG FREE OF CHARGE. BECAUSE OF HEALTH CONCERNS, ALL RUGS RETURNED FOR REPAIR MUST BE PROFESSIONALLY STEAMED OR HOT WATER CLEANED AT CUSTOMER’S EXPENSE PRIOR TO RETURN; PROOF OF CLEANING MAY BE REQUIRED.
NOTE: IT IS EXTREMELY IMPORTANT TO FOLLOW THESE CARE AND CLEANING GUIDELINES
EZ FIELD REPAIR: IF SERGE YARN IS COMPLETELY LOOSE OR EXPOSED, CUT THE YARN CLOSE TO THE RUG (ABOUT 1”), THEN WITH A GLUE GUN, APPLY A SMALL AMOUNT OF GLUE TO THE EXPOSED PIECE OF YARN. WET YOUR FINGER TIP AND GENTLY SMOOTH THE GLUE TO COVER THE CUT PIECE OF YARN.
If you are interested in seeing a sample, please contact customer service at 727-474-3982 or toll free 888-308-4884. Samples are particularly recommended if you are basing your purchase decision on color, because all computer monitors display colors differently.
We no longer charge for samples. We simply ask that you send the samples back so that we can reuse them. That way, they will not be thrown into the garbage and end up in a landfill. It also allows us to manufacture less sample material, which allows us to reduce carbon emissions. We request a $10 deposit per sample. That deposit will never be charged to your credit card, as long as you return the samples.
Depending on what rug or carpet you are interested in, we may have actual samples of the design. However, for most of our printed line of rugs and carpet, we have one 12" x 18" sample that represents the entire line. In other words, this sample will be a representation of the colors, quality, texture, backing and weight, but not the actual printed design. This is what that sample will look like:
|Discounts for Large Orders|
|1-5 Rugs||6-10 Rugs||11-20 Rugs||21 or More|