What type of warranty or guarantee does KidCarpet.com offer?
We are committed to standing behind every one of our kids’ carpets and rugs. We offer a 100% guarantee against manufacturing defects. If there is a defect, we will ship you a replacement for free.
Lifetime Abrasive Wear Warranty:
We guarantee that your rug will not wear more than 10% by abrasion throughout its lifetime. If it were to wear more than 10%, KidCarpet.com agrees to replace the rug. If the same rug is not available at the time of replacement, you may choose another rug design from our web site.
Damage caused by tears, spills, pets, cuts, piling, matting, crushing, burns and improper maintenance are not manufacturing defects and are excluded. We require the original invoice or sales receipt as proof that you were the original purchaser of the rug. This warranty is nontransferable.
Edging Warranty:
The edging on our rugs are made to withstand the rigors of children’s environments. Unfortunately, however, it can still be damaged. Damage can result from many things, such as: cutting it with a sharp edge during opening, some types of abrasive cleaning equipment, children picking at it, etc. Therefore, our warranty is as follows: Customers can ship the rug to us at their expense. We will then repair it for free. We will then ship the rug back to you for free. Care must be taken not to vacuum over the edging. If you prefer, it is suggested that repairs be made using a hot glue gun at the first sign of fraying. This will prevent further fraying.
*Free return shipping is only valid in the continental USA.