What is your Return Policy?
Rug returns will be accepted for any reason. However, we kindly request the following stipulations:
"Wall to wall" carpet orders are cut off the roll specifically for your order. Therefore, "wall to wall" carpet orders can only be returned if they have a manufacturing defect.
Your order must be unused, uncut, uninstalled and unaltered in any way. Your order must be returned in new condition. Installation or use of your order will constitute your acceptance "as is". You must inspect your order upon arrival and refuse delivery if there is a problem.
The carpet/rug/tile will be inspected for signs of use/damage before a refund is granted.
The customer will be responsible for paying the return shipping. KidCarpet.com pays the outbound shipping, and we do NOT ask the customer to pay for that. That is a loss that we incur as a service to our customers.
The customer will be responsible for paying a 10% restocking fee.
The order must be returned within two weeks of delivery.
We can not take returns on "Second Quality" rugs.
We can not take returns on rugs that were made for you in a custom size, unless a defect is found.
Pads can only be returned if they are unopened and still in the original packaging (unless there is a manufacturing defect).