ABC Rainbow Seating Rug 24

Quick Ship items: you can expect tracking information to be emailed to you within 3–5 days.

Made To Order items: you can expect tracking information in approximately 1–8 weeks. Actual lead time is determined by many factors — our mill may have run extra of a particular item, which means there would be no waiting for production and your order would ship out very quickly. In most cases, production takes 3–5 weeks and your credit card will be charged at the time you place your order.

Orders placed in July, August and September typically have a longer lead time due to the nationwide back-to-school rush. Please order early to avoid unexpected production delays.

You will be notified by email when your order ships.

Due to unforeseen circumstances that might arise with the carriers, KidCarpet.com cannot guarantee delivery dates.

Out of Stock items: if we are out of stock, or you need a greater quantity than what is available, please call 727-474-3982 for availability and to reserve your items when they come in.

KidCarpet.com Rug Specifications — you can also download the full specifications chart (PDF).

You can expect years of beauty and enjoyment from a KidCarpet.com rug when it is maintained properly.

Unrolling

When first unrolled, a new rug may have a wrinkle or bulge that prevents it from lying flat. This is common and results from being tightly rolled or folded during shipment. To remove it:

• Lay the rug as flat as possible.
• Using a broom handle or similar pole, start in the center and, with a sweeping motion, push one half of the wrinkle to the left.
• Then push the remaining half of the wrinkle to the right side of the rug. This helps the rug relax and lie in the proper position.

Cleaning

• Vacuum regularly. Vacuuming cannot wear out your carpet, but soil and dirt can. Up to 80% of the soil in carpet is dry particulate that a vacuum can remove.
• DO NOT run the vacuum directly over the outer serged edge of the rug — this can cause fraying and breakage.
• DO NOT shake or beat the rug, since this could damage it.
• Clean spills immediately by blotting with a cloth or sponge. Remove grease spots with ordinary dry-cleaning solvents. We recommend Capture Cleaning Kits (or another dry clean kit) for spot cleaning.
• Always test a cleaner on an inconspicuous spot before applying it to the whole rug.
• Household cosmetics, medications and chemicals can stain or remove color, sometimes days or weeks later. Keep household chemicals away from your rug.
• Periodic professional cleaning using the power spray-extraction method is recommended, with the smallest possible amount of cleaning chemical. Allow to dry flat on the floor.

Removing indentations caused by furniture

Indentations are a normal occurrence and are not a manufacturing defect. Use furniture glides or cups under the legs of heavy pieces, or move furniture a few inches so the weight is not concentrated in one place. If depressions occur, spritz them with water from a spray bottle, then hold a hair dryer on medium a few inches above the spot and gently work the pile upright with your fingers as it dries.

Protect the serging (edges) — this is extremely important

• Do not open the package with a sharp object.
• Do not drag furniture across the serging — it will damage the rug.
• Do not allow children or pets to pull the serging.
• Ask your cleaning department to roll up the rug and set it aside before cleaning the floor. Any hard surface cleaning equipment will damage the serging and will void all warranties.

Kidcarpet.com Rug Warranty

1. Lifetime Limited Wear Warranty

Kidcarpet.com warrants that its rugs will not experience abrasive wear resulting in the loss of more than 10% of the yarn for the lifetime of the rug, starting on the date of purchase. “Abrasive wear” means fiber loss caused by friction from normal foot traffic, not changes in appearance such as crushing, matting, staining, or fading.

This warranty does not cover:

• Tears, burns, cuts, pulls, pilling, matting, or damage from improper use
• Damage caused by incorrect cleaning agents or methods
• Damage caused by heavy industrial use or misuse
• Damage caused by neglect or failure to follow care guidelines
• Damages caused by improper installation
• Rugs on stairs or outside areas

2. Thirty-Day Manufacturing Defect Warranty

If you discover a manufacturing defect within 30 days of receiving your rug, we will replace it at no cost.

If the same design is unavailable, you may:

• Wait for it to return to stock, or
• Choose another design of equal value

3. Binding & Serging Warranty — 90 Days, plus Useful-Life Reserge

For 90 days from receipt of your rug, Kidcarpet.com covers 100% of the cost to return, rebind/reserge and reship it. After 90 days and for the useful life of the rug, the customer pays the return freight and Kidcarpet.com will reserge and return the repaired rug free of charge.

Because of health concerns, all rugs returned for repair must be professionally steamed or hot-water cleaned at the customer’s expense before return; proof of cleaning may be required.

Shipping for Binding/Serging Claims

• Within the 90-day period, Kidcarpet.com covers shipping costs within the continental United States associated with binding or serging repairs.
• Customers outside the continental United States are responsible for all shipping costs.
• All warranty repairs must be sent to Kidcarpet.com’s designated repair facility, as instructed at the time a claim is approved.
• After repair or replacement, Kidcarpet.com will ship the rug back to you at no charge (within the continental U.S.).

Optional Self-Repair Tips

Minor edge issues can sometimes be touched up at home:

• If serge yarn is completely loose or exposed, cut the yarn close to the rug (about 1”), then apply a small amount of glue from a glue gun to the exposed piece. Wet your fingertip and gently smooth the glue to cover the cut yarn.
• If serging is lightly frayed, lightly melting the frayed fibers can help reseal them

Important: hard surface cleaning equipment will damage the serging and will void all warranties — see the Care tab.

If you have received the wrong item or can see that the rug has been damaged in transit, please REFUSE DELIVERY. If you sign for the order and it was damaged, you are releasing the carrier of any responsibility, which is a loss that we cannot fully refund.

If the carrier left a damaged rug or an incorrect item at your door, please contact us for a replacement or full refund. Please notify us immediately if there is an issue, and no later than 5 business days after delivery.

If there is no damage or defect to the rug, we will still accept a return:

• The order must be returned within two weeks of delivery.
• A 10% restocking fee applies.
• Your order must be unused, uncut, uninstalled, unaltered and in new condition. Installation or use of your order constitutes acceptance “as is”. The rug will be inspected for signs of use/damage before a refund is granted.
• The customer is responsible for return shipping. KidCarpet.com pays the outbound shipping as a service to our customers.

We cannot take returns on “Second Quality” rugs, on wall-to-wall carpet orders without a manufacturer defect or damage, or on custom-size rugs unless a defect is found. Pads can only be returned unopened in their original packaging (unless there is a manufacturing defect).

Free Shipping: we offer free shipping on all area rug orders being delivered within the contiguous USA.

Small Parcel: as long as we have a valid email address with your order, we will email you the tracking number when your order ships. Most of the time, rugs are delivered to a residence without requiring a signature. The rug is wrapped in plastic to help keep it dry, but please consider whether there is a weather-safe place for the driver to leave it if you will not be home. Carriers will require a signature when delivering to a business.

Truck Freight (curbside delivery): rugs that are 9' x 12' and larger, as well as some bulk orders, ship via freight line. You will be responsible for carrying the product from the curb into your home or school, unless a loading dock is available. Inspect the package at delivery — if the roll has any damage, or you are at all concerned, write “PRODUCT DAMAGED” clearly on the sheet you are asked to sign.

Wall-to-Wall Carpet: ships free to any business in a commercial area with a loading dock. Elsewhere, a $149.00 flat fee applies.

Alaska, Hawaii, US territories, Canada and international: free shipping applies to the contiguous USA only, but we can provide a shipping quote. Overseas customers can hire a freight forwarder/broker to handle pick-up, freight, import duties and taxes; rug weight and dimensions are available on request.

If you would like to see a sample, please contact customer service at 727-474-3982. Samples are particularly recommended if you are basing your purchase decision on color, because all computer monitors display colors differently.

We no longer charge for samples. We simply ask that you send the samples back (return postage is the customer's responsibility) so we can reuse them and keep them out of landfills. We request a $10 deposit per sample, which will never be charged to your card as long as you return the samples.

For some rugs we have actual samples of the design. For most of our printed line, we have one 12" x 18" sample that represents the entire line — it shows the colors, quality, texture, backing and weight, but not the actual printed design.

1–10 rugs: full price

11–20 rugs: 10% discount

21 or more rugs: 15% discount

• This discount only applies to rugs being shipped to the same destination.
• The discount is automatically applied to your order.
• This discount does not apply to second quality rugs or to carpet pads.