FAQ

How long will my order take to ship?

Actual lead time is different depending on the rug or carpet chosen. Every product page has a "LEAD TIME" tab under the description of the product. 

You will be notified when your order ships via email.

Due to unforeseen circumstances that might arise with the carriers, KidCarpet.com cannot guarantee delivery dates.

Do you ship everything for free?

Pretty much! All area rugs no matter what size ship free in the continental USA! Please click here to review our free shipping terms.

What should I do if I need to cancel or change an order?

Please call customer service (727) 474-3982 as soon as possible for order cancellations or changes and have your order ID number ready. We are happy to make changes as long as your order has not yet shipped.

What is your return policy?

The customer will be responsible for paying the return shipping and a 10% restock fee. We can not take returns on "Second Quality" rugs. We can not take returns on rugs/carpet that were made for you in a custom size (such as wall to wall orders), unless there is a manufacturing defect. Rug pads can only be returned if they are unopened and still in the original packaging unless there is a manufacturing defect.

 

Do you accept Purchase Orders?

Yes, we accept purchase orders from public schools and government agencies only. Please email your signed PO to: service@kidcarpet.com and we will acknowledge receipt and process your order.

How can I get a quote on one or more items?

Simply add your items to your shopping cart and go through the checkout process without completing the final payment step and all discounts will be automatically applied. Shipping is always free in the continental USA. If you are in an outlying area, please call or email us for a shipping quote. You may print your cart out as use it as your quote. Please call for a quotes on wall to wall carpet orders.

Can I get a sample?

Please click here to read about our sample program.