How long will my order take to ship?
Lead time is different depending on the rug or carpet chosen. Every product page has lead time information in the description of the product as well as more specific information in the "Lead Time" tab under the description of the product.
You will be notified when your order ships via email.
Due to unforeseen circumstances that might arise with the carriers, KidCarpet.com cannot guarantee delivery dates.
Do you ship everything for free?
Pretty much! All area rugs, no matter what size, ship free in the continental USA! Please click here to review our free shipping terms.
If you are required to sign for your rug (which is very rare), please inspect before signing. If damage is found, please REFUSE DELIVERY.
Why is KidCarpet.com the best place to buy classroom rugs?
KidCarpet.com was the first store to sell classroom rugs on the internet, back in 1999, so we have the most experience. Our are Guaranteed For Life (including the edging around the rug). Our rugs are built to last 20+ years of classroom use. We were the first retail outlet to cut out the middleman and have our rugs made Factory Direct, so we can offer the highest quality rugs at low prices. And we offer free shipping on all of our area rugs within the continental USA. We also have an in-house, dedicated customer support team. When you call KidCarpet.com, you won't get a menu. A real live person will answer the phone (or return your voicemail quickly if our staff is already on the phone). Emails are also returned promptly. And we have the best warranty in the business (as you can see below).
How much is it to ship to an area outside the continental USA?
Free Shipping only applies to the contiguous USA. However, we can provide a shipping quote for outlying areas if you are interested. Please click link to read more about international orders
What should I do if I need to cancel or change an order?
Please call customer service (727) 474-3982 as soon as possible for order cancellations or changes and have your order ID number ready. We are happy to make changes as long as your order has not yet shipped.
How do I place a tax exempt order?
Currently, we are only obligated to collect sales tax in FL and GA. If you are outside of those two states, your order will not have sales tax added. If you are located in FL or GA and you have a tax exempt certificate, please email us a copy of your certificate and reference your order number. We will be sure to remove sales tax before charging your credit card.
Do you accept Purchase Orders?
Yes, we accept purchase orders from public schools and government agencies only. Please email your signed PO to: service@kidcarpet.com and we will acknowledge receipt and process your order.
How can I get a quote on one or more items?
Simply add your items to your shopping cart and go through the checkout process without completing the final payment step and all discounts will be automatically applied. Shipping is always free in the continental USA. If you are in an outlying area, please call or email us for a shipping quote. You may print your cart out and use it as your quote. Please call for a quotes on wall to wall carpet orders.
Can I get a sample?
Please click here to read about our sample program.
What type of warranty or guarantee does KidCarpet.com offer?
We are committed to standing behind every one of our kids’ carpets and rugs. We offer a 100% guarantee against manufacturing defects. If there is a defect, we will ship you a replacement for free.
Click Here to read about out Lifetime Abrasive Wear Warranty
Edging (serging or binding) Warranty:
We stand behind the craftsmanship of our rug edges. For the life of the rug, Kidcarpet.com warrants that the binding and serging will not unravel or separate under normal use. Otherwise, we will repair it for free. Care must be taken not to vacuum over the edging or rub it with abrasive cleaning equipment.
Shipping for Edging Claims
- Kidcarpet.com will cover shipping costs within the continental United States associated with binding or serging repairs.
- Customers outside the continental United States are responsible for all shipping costs.
- All FREE warranty repairs must be sent to Kidcarpet.com’s designated repair facility, as instructed at the time a claim is approved.
- After repair or replacement, Kidcarpet.com will ship the rug back to you at no charge (within the continental U.S.).
Optional Self‑Repair Tips
Minor edge issues can sometimes be touched up at home:
- A small dab of glue from a glue gun applied to the exposed area might secure a loose binding
- If serging is lightly frayed, lightly melting the frayed fibers can reseal them
What type of security measures does KidCarpet.com have in place?
KidCarpet.com has security measures in place to protect the loss, misuse and alteration of the information under our control. This site uses SSL technology to securely transmit all credit card information.
What is your Return Policy?
Rug returns will be accepted for any reason. However, we kindly request the following stipulations:
"Wall to wall" carpet orders are cut off the roll specifically for your order. Therefore, "wall to wall" carpet orders can only be returned if they have a manufacturing defect.
Your order must be unused, uncut, uninstalled and unaltered in any way. Your order must be returned in new condition in original packaging. Installation or use of your order will constitute your acceptance "as is". You must inspect your order upon arrival and refuse delivery if there is a problem.
Your order will be inspected for signs of use/damage before a refund is granted.
The customer will be responsible for paying the return shipping. KidCarpet.com pays the outbound shipping, and we do NOT ask the customer to pay for that. That is a loss that we incur as a service to our customers.
The customer will be responsible for paying a 10% restocking fee.
The order must be returned within two weeks of delivery.
We can not take returns on rugs that were made for you in a custom size, unless a defect is found.
Pads can only be returned if they are unopened and still in the original packaging (unless there is a manufacturing defect).
How do I take care of my carpet?
You can expect years of beauty and enjoyment from a KidCarpet.com rug when it is maintained properly. Click here to view a care video
Unrolling
When first unrolled, a new rug may have a wrinkle or a bulge to appear that prevents it from lying flat on the floor. This is common and is a result of being tightly rolled or folded during shipment. The wrinkle is easily removed if the proper method is used.
- Lay the rug as flat as possible.
- Use a broom handle or similar pole and, starting in the center using a sweeping motion, push one half of the wrinkle to the left.
- Then push the remaining half of the wrinkle to the right side of the rug. This will help the rug to relax and lay in the proper position.
Cleaning
- Vacuum regularly. Vacuuming cannot wear out your carpet, but soil and dirt can. Even if you use entry mats, dirt and grit can eventually become embedded in your carpet's pile. When that happens, your carpet will become discolored and matted. Up to 80% of the soil in carpet is of the dry particulate type that can be removed with a vacuum cleaner.
- DO NOT run vacuum directly over outer bound edge of carpet. This can create fraying and breakage.
- Clean spills immediately by blotting with a cloth or sponge. Remove any grease spots with ordinary dry cleaning solvents. We recommend the use of Capture Cleaning Kits (or another dry clean kit) for spot cleaning your carpet/rug. It is always best to test a cleaner on an inconspicuous spot on the carpet/rug before applying to the entire piece.
- Professional or periodic cleanings using the power spray-extraction carpet cleaning method are recommended. You should have the smallest possible amount of cleaning chemical used when you hire a professional cleaner. Allow to dry flat on the floor.
EZ Field Repair: If the edging comes loose, you can cut it close to the rug and then use a glue gun to apply a small amount of glue to the exposed piece of edging. Wet your finger tip and gently smooth the glue to cover the loose edge.
Removing indentations caused by furniture
- Indentations or depressions in carpet and rugs are considered a normal occurrence and are not considered a manufacturing defect. The Carpet and Rug Institute, a non-profit trade association of the carpet and rug industry, recommends the following to restore the pile: Depressions - The weight of heavy pieces of furniture can put indentations in carpet. Use furniture glides or cups under the legs of heavy pieces, or move your furniture a few inches backward or sideways so that the weight is not concentrated in one place. If depressions do occur, spritz the indentations with water in a spray bottle. Hold a hair dryer, set on medium, a few inches above the indentation. As the spot is drying use your fingers to gently work the pile upright and in the opposite direction.