You can expect years of beauty and enjoyment from a KidCarpet.com rug when it is maintained properly.
Unrolling
When first unrolled, a new rug may have a wrinkle or a bulge to appear that prevents it from lying flat on the floor. This is common and is a result of being tightly rolled or folded during shipment. The wrinkle is easily removed if the proper method is used.
- Lay the rug as flat as possible.
- Use a broom handle or similar pole and, starting in the center using a sweeping motion, push one half of the wrinkle to the left.
- Then push the remaining half of the wrinkle to the right side of the rug. This will help the rug to relax and lay in the proper position.
Cleaning
- Vacuum regularly. Vacuuming cannot wear out your carpet, but soil and dirt can. Even if you use entry mats, dirt and grit can eventually become embedded in your carpet's pile. When that happens, your carpet will become discolored and matted. Up to 80% of the soil in carpet is of the dry particulate type that can be removed with a vacuum cleaner.
- DO NOT run vacuum directly over outer serged edge of carpet. This can create fraying and breakage.
- DO NOT shake or beat the rug since this treatment could damage it.
- Clean spills immediately by blotting with a cloth or sponge. Remove any grease spots with ordinary dry cleaning solvents. We recommend the use of Capture Cleaning Kits (or another dry clean kit) for spot cleaning your carpet/rug. If you would like to know more about Capture, or if you would like to find a local retailer of Capture, Click here to go to the Capture web site. For more information on spot cleaning specific stains, please visit: carpet-rug.org
- It is always best to test a cleaner on an inconspicuous spot on the carpet/rug before applying to the entire piece.
- Household cosmetics, medications and chemicals can stain or remove color from your carpet or rug. These household culprits are often the cause of "mystery stains" because they may not affect the carpet for several days or even weeks. The best prevention is to keep household chemicals away from your carpet.
- Professional or periodic cleanings using the power spray-extraction carpet cleaning method are recommended. You should have the smallest possible amount of cleaning chemical used when you hire a professional cleaner. Allow to dry flat on the floor.
Removing indentations caused by furniture
- Indentations or depressions in carpet and rugs are considered a normal occurrence and are not considered a manufacturing defect. The Carpet and Rug Institute, a non-profit trade association of the carpet and rug industry, recommends the following to restore the pile: Depressions - The weight of heavy pieces of furniture can put indentations in carpet. Use furniture glides or cups under the legs of heavy pieces, or move your furniture a few inches backward or sideways so that the weight is not concentrated in one place. If depressions do occur, spritz the indentations with water in a spray bottle. Hold a hair dryer, set on medium, a few inches above the indentation. As the spot is drying use your fingers to gently work the pile upright and in the opposite direction.
WARRANTY AND REPAIR ON PRINTED RUGS
ALL RUGS COME WITH A USEFUL LIFETIME LIMITED WEAR WARRANTY: KIDCARPET.COM WARRANTS THAT ITS RUGS WILL LOSE NO MORE THAN 10% OF THE YARN DURING THE USEFUL LIFE OF THE RUG COMMENCING AT THE TIME OF PURCHASE. KIDCARPET.COM WARRANTS ABRASIVE WEAR ONLY. THIS WARRANTY DOES NOT COVER TEARS, BURNS, PULLS, CUTS, PILLING, MATTING, OR DAMAGE DUE TO IMPROPER USE OR IMPROPER CLEANING AGENTS OR METHODS, NOR DOES IT COVER RUGS ON STAIRS OR OUTSIDE AREAS. WARRANTY DOES NOT APPLY TO IMPROPER MAINTENANCE OR NEGLECT.
WARRANTY ON SERGING (YARN AROUND THE EDGES)
90 DAY LIMITED WARRANTY FOR MANUFACTURER DEFECTS WITH USEFUL LIFE RESERGE WARRANTY: KIDCARPET.COM CARPETS WARRANTS 100% OF THE COST TO RETURN, RESERGE AND RESHIP ITS RUGS FOR 90 DAYS FROM RECEIPT OF GOODS. AFTER 90 DAYS AND FOR THE USEFUL LIFE OF THE RUG, CUSTOMER PAYS FOR RETURN FREIGHT AND KIDCARPET.COM WILL RESERGE AND RETURN THE REPAIRED RUG FREE OF CHARGE. BECAUSE OF HEALTH CONCERNS, ALL RUGS RETURNED FOR REPAIR MUST BE PROFESSIONALLY STEAMED OR HOT WATER CLEANED AT CUSTOMER’S EXPENSE PRIOR TO RETURN; PROOF OF CLEANING MAY BE REQUIRED.
NOTE: IT IS EXTREMELY IMPORTANT TO FOLLOW THESE CARE AND CLEANING GUIDELINES
- DO NOT DRAG FURNITURE ACROSS THE SERGING, IT WILL CAUSE DAMAGE TO THE RUG
- DO NOT ALLOW CHILDREN TO PULL THE SERGING
- PLEASE INSTRUCT THE CLEANING DEPARTMENT TO ROLL UP THE RUG AND SET ASIDE BEFORE CLEANING THE FLOOR; ANY HARD SURFACE CLEANING EQUIPMENT WILL CAUSE THE SERGING TO BECOME DAMAGED AND WILL VOID ALL WARRANTIES
EZ FIELD REPAIR: IF SERGE YARN IS COMPLETELY LOOSE OR EXPOSED, CUT THE YARN CLOSE TO THE RUG (ABOUT 1”), THEN WITH A GLUE GUN, APPLY A SMALL AMOUNT OF GLUE TO THE EXPOSED PIECE OF YARN. WET YOUR FINGER TIP AND GENTLY SMOOTH THE GLUE TO COVER THE CUT PIECE OF YARN.