Please Do Not Open With a Sharp Object
If You Are Required to Sign for Your Rug (Which is Very Rare), Please Inspect Before Signing. If Damage is Found, Please Refuse Delivery.
How will my order be shipped?
Area Rugs - Free Shipping:
We now offer free shipping on all rug orders being delivered within the contiguous USA. Rugs that are 12' x 9' or smaller will ship via UPS or FedEx. The rug will be wrapped in plastic to help keep it dry, but please consider whether there is a weather safe place for the driver to leave your rug if you will not be home to receive it. As long as we have a valid email address with your order, we will email you the tracking number when your order ships.
Some bulk quantity area rug orders (orders larger than about 5 to 10 rugs) as well as area rugs larger than 12' x 9' will be shipped via trucking company (see "Truck Shipments" below)
Wall To Wall Carpet Shipping:
We offer free shipping (within the contiguous USA only) on "wall to wall" orders that are 12' x 8' or smaller because we can ship those via UPS or FedEx Ground. Wall to wall orders larger than 12' x 8' have to be shipped on a truck or as an oversize package with UPS/FedEx. We offer free shipping on wall to wall orders larger than 12' x 8' that are shipping to a business with a truck loading dock, or a flooring company, or to the truck company's local service center for your pickup (Note: The truck company may charge you storage if you do not pick up your order within about a week). The trucking company charges us extra for deliveries to other locations, so we pass on part of that additional expense as a $79 charge to our customers (The fee we are charged is $115, so we pay part of that fee as a service to our customers).
Please make sure that your street is large enough for a truck. In the case of a truck delivery, the delivery will be "curbside delivery". This means that the customer must unload the truck. In some cases the driver may help unload, but they are not required to (per their contract). "Inside delivery" is sometimes an option, but it is an additional charge. Please call if you would like more detail.
As long as we have a valid email address for your order, we will email you the tracking information as well as the trucking company's phone number once your order has shipped. The trucking company will usually (but not necessarily) call you before they deliver in order to make sure you will be home to accept delivery. Therefore, you have two options: (1) Wait for the trucking company to call you to arrange a delivery timeframe, or (2) You can initiate contact with them and try to schedule your delivery with them. You can determine a mutually agreeable day and they will give you about a 3-4 hour window of time when they will be there to make their delivery.
Free shipping applies to the contiguous USA only. Unfortunately, we cannot ship orders for free to Alaska, Hawaii, US territories or anywhere outside the USA. However, we can provide a shipping quote if you are interested. This also applies to shipments going to Canada.
International customers with an order going overseas can independently hire a freight forwarder/broker to handle pick up, freight, import duties and taxes of a rug(s) or carpet. Rug/carpet weight and dimensions can be provided upon request for this purpose.
What is your Return Policy?
Rug returns will be accepted for any reason. However, we kindly request the following stipulations:
"Wall to wall" carpet orders are cut off the roll specifically for your order. Therefore, "wall to wall" carpet orders can only be returned if they have a manufacturing defect.
Your order must be unused, uncut, uninstalled and unaltered in any way. Your order must be returned in new condition. Installation or use of your order will constitute your acceptance "as is". You must inspect your order upon arrival and refuse delivery if there is a problem.
The carpet/rug/tile will be inspected for signs of use/damage before a refund is granted.
The customer will be responsible for paying the return shipping. KidCarpet.com pays the outbound shipping, and we do NOT ask the customer to pay for that. That is a loss that we incur as a service to our customers.
The customer will be responsible for paying a 10% restocking fee.
The order must be returned within two weeks of delivery.
We can not take returns on "Second Quality" rugs.
We can not take returns on rugs that were made for you in a custom size, unless a defect is found.
Pads can only be returned if they are unopened and still in the original packaging (unless there is a manufacturing defect).
How do I take care of my carpet?
We recommend the use of Capture Cleaning Kits (or another dry clean kit) for spot cleaning your carpet/rug. If you would like to know more about Capture, or if you would like to find a local retailer of Capture, Click here to go to the Capture web site. For more information on spot cleaning specific stains, please visit: carpet-rug.org
Vacuuming cannot wear out your carpet, but soil and dirt can. Even if you use entry mats, dirt and grit can eventually become embedded in your carpet's pile. When that happens, your carpet will become discolored and matted. Up to 80% of the soil in carpet is of the dry particulate type that can be removed with a vacuum cleaner.
If you need to have your carpet professionally cleaned, we recommend a "hot water extraction". You should have the smallest possible amount of cleaning chemical used when you hire a professional cleaner.
It is always best to test a cleaner on an inconspicuous spot on the carpet/rug before applying to the entire piece.
Household cosmetics, medications and chemicals can stain or remove color from your carpet or rug. These household culprits are often the cause of "mystery stains" because they may not affect the carpet for several days or even weeks. The best prevention is to keep household chemicals away from your carpet.
The serging around KidCarpets are made from the strongest fiber on the market. Unfortunately, however, it can still be damaged. Damage can result from many things, such as: cutting it with a sharp edge during opening, some types of abrasive cleaning equipment, children picking at it, etc. Therefore, our warranty on the serging is as follows: Customer can ship the rug to us at their expense (usually about $20 to $70, depending on the size). We will then repair the serging for free. We will then ship the rug back to you for free. Care must be taken not to vacuum over the serging. If you prefer, it is suggested that repairs be made using a hot glue gun at the first sign of fraying. This will prevent the serging from fraying further.
Note about roll sizes for "wall to wall" (broadloom) orders:
"Wall to wall" carpet is "made to order". We print it for each individual order. Once in a while, the printer might misfire, creating an imperfection that will need to be removed. Because of that, we can only guarantee continuous rolls of up to 40' in length. We may need to fulfill your order in more than one roll if it is longer than 40'. Please give us your "cut sizes" so we will know how best to fulfill your order if there is a problem during production.
How is installation of wall to wall carpet handled?
Unfortunately, we do not have a national network of installers. You will need to hire an installer for wall to wall carpet. The amount of carpet needed for your particular job will be determined by your installer. Because we are not at the job site to measure, figure seam placement, etc., we are not able to tell you how much carpet to order (although we can give you an estimate)
Also, please wait until your carpet has arrived before scheduling your installer. Unfortunately, we do not own the trucking companies that we use so we can never guarantee a specific arrival date.
We recommend using an installer who is certified by the Certified Floorcovering Installers Association. Visit the Certified Floorcovering Installers Association to find a certified installer near you. Call the CFI at: 816-231-4646.
It is very important to find a good carpet installer. Installation is the most important, yet overlooked part of the job.
Here are some things a good installer can provide you with:
1. Proof of liability insurance.
An installer should be covered in the event that he/she damages your home or your new carpet. He/she should be able to provide you with a copy of their insurance policy.
2. Warranty of work.
If your installer is good, he/she should be able to provide you with a written warranty of his/her work. A one-year warranty is standard and should cover such things as seaming problems and re-stretching (if needed). To be fair, there are a lot of good installers out there who will give you a verbal one-year warranty, but do not have a pre-written warranty. This is generally because they have never taken the time to put their warranty into writing. However, having it in writing is always preferable. If an installer does not have his warranty in writing, ask him or her to write it down for you.
A good installer can provide references of previous work he/she has done. It is a good idea to check them out.
You will want to work out various details with your installer before he begins work. It is preferable to get those details in writing. Examples include:
* The placement of seams (see more information below).
* Responsibility for adjusting doors that will not swing freely over the new carpet.
* Responsibility for moving furniture.
* Removal and disposal of old carpet.
* Any other concerns you may have about your particular situation.
It is a good idea to make a list of all existing damage to walls, base boards, etc in the rooms where carpet will be installed prior to installation. This will prevent any doubt about whether or not damage was caused by your installer.
A few things you should know about the sub floor (the floor the carpet will be laid on):
* The sub floor should be clean.
* The sub floor (as well as the room and the carpet itself) should be at least 65 degrees Fahrenheit so the carpet will properly stretch into place.
* In order to prevent damage to the carpet, large holes or cracks in the sub floor need to be filled before the carpet is laid.
A few things you should know about seam placement:
* Placing seams under the primary natural light source is good. The added light will help hide the seams.
* Placing seams under furniture will help hide them.
* As much as possible, seams should be out of main traffic patterns.
* Seams should not be directly over pad seams unless they are running perpendicular.
A few general things you should know about the carpet laying process:
* Today's carpet backings require a power stretcher to stretch the carpet into place. A good installer will use a power stretcher.
* The piles (tufts of fiber) in your carpet have a direction. All adjacent carpet should be laid in the same direction.
* The threshold between carpet and other types of flooring should be protected with a molding.
Carpet layers will generally have a minimum fee that will be charged if the job is too small. A minimum charge in the $75 to $100 range is reasonable.
The price you can expect to pay for carpet installation is approximately $5 or so per square yard. Square yardage is calculated by multiplying the length (in feet) by the width (in feet) and then dividing by 9.
Carpet layers may also charge extra for the following:
* $0.50 per square yard for Berber
* $1.00 per square yard to remove and dispose of old carpet (hint: you can save a lot of money by just pulling it up yourself, cutting it up into pieces, and throwing it away in your trash).
*$1.00 per square yard to move furniture. They may also charge extra for steps, irregularities, or protrusions into the room.