Things You Need to Know Before You Buy

Please DO NOT open with a sharp object

If you are required to sign for your rug (which is very rare), please inspect before signing.  If damage is found, please REFUSE DELIVERY.

How will my order be shipped?

All orders will arrive in approximately 1 to 5 weeks. However, due to possible production or shipping delays, we can never guarantee a specific delivery date. There is more specific information about shipping time in each product's description. Please do not schedule installation until you are sure your carpet has arrived.

 

Area Rugs - Free Shipping: We offer free shipping on all rug orders 12' x 9' or smaller being delivered within the contiguous USA. Rugs that are 12' x 9' or smaller will ship via UPS or FedEx.

Some bulk quantity area rug orders (orders larger than about 5 to 10 rugs) as well as area rugs larger than 12' x 9' will be shipped via trucking company (see "Truck Shipments" below)

The rug(s) will be wrapped in plastic to help keep it dry, but please consider whether there is a weather safe place for the driver to leave your rug if you will not be home to receive it. As long as we have a valid email address with your order, we will email you the tracking number when your order ships.

Truck Shipments: In the case of a truck delivery, the delivery will be "curbside delivery". This means that the customer must unload the truck. In some cases the driver may help unload, but they are not required to (per their contract). "Inside delivery" is sometimes an option, but it is an additional charge. Please call if you would like more detail.

As long as we have a valid email address for your order, we will email you the tracking information as well as the trucking company's phone number once your order has shipped. The trucking company will usually (but not necessarily) call you before they deliver in order to make sure you will be home to accept delivery. Therefore, you have two options: (1) Wait for the trucking company to call you to arrange a delivery timeframe, or (2) You can initiate contact with them and try to schedule your delivery with them. You can determine a mutually agreeable day and they will give you about a 3-4 hour window of time when they will be there to make their delivery.

Wall To Wall Carpet Shipping: We offer free shipping (within the contiguous USA only) on "wall to wall" orders that are 12' x 8' or smaller because we can ship those via UPS or FedEx Ground. Wall to wall orders larger than 12' x 8' have to be shipped on a truck or as an oversize package with UPS/FedEx. We offer free shipping on wall to wall orders larger than 12' x 8' that are shipping to a business with a truck loading dock, or a flooring company, or to the truck company's local service center for your pickup. (Note: The truck company may charge you storage if you do not pick up your order within about a week). The trucking company charges us extra for deliveries to other locations, so we pass on part of that additional expense as a $99 charge to our customers (The fee we are charged is $175, so we pay part of that fee as a service to our customers).

International Shipping: Free shipping applies to the contiguous USA only. Unfortunately, we cannot ship orders for free to Alaska, Hawaii, US territories or anywhere outside the USA. However, we can provide a shipping quote if you are interested. This also applies to shipments going to Canada.

International customers with an order going overseas can independently hire a freight forwarder/broker to handle pick up, freight, import duties and taxes of a rug(s) or carpet. Rug/carpet weight and dimensions can be provided upon request for this purpose.

What is your Return Policy?

Rug returns will be accepted for any reason. However, we kindly request the following stipulations:

"Wall to wall" carpet orders are cut off the roll specifically for your order. Therefore, "wall to wall" carpet orders can only be returned if they have a manufacturing defect.

Your order must be unused, uncut, uninstalled and unaltered in any way. Your order must be returned in new condition. Installation or use of your order will constitute your acceptance "as is". You must inspect your order upon arrival and refuse delivery if there is a problem.

The carpet/rug/tile will be inspected for signs of use/damage before a refund is granted.

The customer will be responsible for paying the return shipping. KidCarpet.com pays the outbound shipping, and we do NOT ask the customer to pay for that. That is a loss that we incur as a service to our customers.

The customer will be responsible for paying a 10% restocking fee.

The order must be returned within two weeks of delivery.

We can not take returns on "Second Quality" rugs.

We can not take returns on rugs that were made for you in a custom size, unless a defect is found.

Pads can only be returned if they are unopened and still in the original packaging (unless there is a manufacturing defect).

How do I take care of my carpet?

You can expect years of beauty and enjoyment from a KidCarpet.com rug when it is maintained properly.

Unrolling

When first unrolled, a new rug may have a wrinkle or a bulge to appear that prevents it from lying flat on the floor. This is common and is a result of being tightly rolled or folded during shipment. The wrinkle is easily removed if the proper method is used.

  • Lay the rug as flat as possible.
  • Use a broom handle or similar pole and, starting in the center using a sweeping motion, push one half of the wrinkle to the left.
  • Then push the remaining half of the wrinkle to the right side of the rug. This will help the rug to relax and lay in the proper position.

Cleaning

  • Vacuum regularly. Vacuuming cannot wear out your carpet, but soil and dirt can. Even if you use entry mats, dirt and grit can eventually become embedded in your carpet's pile. When that happens, your carpet will become discolored and matted. Up to 80% of the soil in carpet is of the dry particulate type that can be removed with a vacuum cleaner.
  • DO NOT run vacuum directly over outer serged edge of carpet. This can create fraying and breakage.
  • DO NOT shake or beat the rug since this treatment could damage it.
  • Clean spills immediately by blotting with a cloth or sponge. Remove any grease spots with ordinary dry cleaning solvents. We recommend the use of Capture Cleaning Kits (or another dry clean kit) for spot cleaning your carpet/rug. If you would like to know more about Capture, or if you would like to find a local retailer of Capture, Click here to go to the Capture web site. For more information on spot cleaning specific stains, please visit: carpet-rug.org
  • It is always best to test a cleaner on an inconspicuous spot on the carpet/rug before applying to the entire piece.
  • Household cosmetics, medications and chemicals can stain or remove color from your carpet or rug. These household culprits are often the cause of "mystery stains" because they may not affect the carpet for several days or even weeks. The best prevention is to keep household chemicals away from your carpet.
  • Professional or periodic cleanings using the power spray-extraction carpet cleaning method are recommended. You should have the smallest possible amount of cleaning chemical used when you hire a professional cleaner. Allow to dry flat on the floor.

Removing indentations caused by furniture

  • Indentations or depressions in carpet and rugs are considered a normal occurrence and are not considered a manufacturing defect. The Carpet and Rug Institute, a non-profit trade association of the carpet and rug industry, recommends the following to restore the pile: Depressions - The weight of heavy pieces of furniture can put indentations in carpet. Use furniture glides or cups under the legs of heavy pieces, or move your furniture a few inches backward or sideways so that the weight is not concentrated in one place. If depressions do occur, spritz the indentations with water in a spray bottle. Hold a hair dryer, set on medium, a few inches above the indentation. As the spot is drying use your fingers to gently work the pile upright and in the opposite direction.
 

WARRANTY AND REPAIR ON PRINTED RUGS

ALL RUGS COME WITH A USEFUL LIFETIME LIMITED WEAR WARRANTY: KIDCARPET.COM WARRANTS THAT ITS RUGS WILL LOSE NO MORE THAN 10% OF THE YARN DURING THE USEFUL LIFE OF THE RUG COMMENCING AT THE TIME OF PURCHASE. KIDCARPET.COM WARRANTS ABRASIVE WEAR ONLY. THIS WARRANTY DOES NOT COVER TEARS, BURNS, PULLS, CUTS, PILLING, MATTING, OR DAMAGE DUE TO IMPROPER USE OR IMPROPER CLEANING AGENTS OR METHODS, NOR DOES IT COVER RUGS ON STAIRS OR OUTSIDE AREAS. WARRANTY DOES NOT APPLY TO IMPROPER MAINTENANCE OR NEGLECT.

WARRANTY ON SERGING (YARN AROUND THE EDGES)

90 DAY LIMITED WARRANTY FOR MANUFACTURER DEFECTS WITH USEFUL LIFE RESERGE WARRANTY: KIDCARPET.COM CARPETS WARRANTS 100% OF THE COST TO RETURN, RESERGE AND RESHIP ITS RUGS FOR 90 DAYS FROM RECEIPT OF GOODS. AFTER 90 DAYS AND FOR THE USEFUL LIFE OF THE RUG, CUSTOMER PAYS FOR RETURN FREIGHT AND KIDCARPET.COM WILL RESERGE AND RETURN THE REPAIRED RUG FREE OF CHARGE. BECAUSE OF HEALTH CONCERNS, ALL RUGS RETURNED FOR REPAIR MUST BE PROFESSIONALLY STEAMED OR HOT WATER CLEANED AT CUSTOMER’S EXPENSE PRIOR TO RETURN; PROOF OF CLEANING MAY BE REQUIRED.

NOTE: IT IS EXTREMELY IMPORTANT TO FOLLOW THESE CARE AND CLEANING GUIDELINES

  • DO NOT DRAG FUNITURE ACROSS THE SERGING, IT WILL CAUSE DAMAGE TO THE RUG
  • DO NOT ALLOW CHILDREN TO PULL THE SERGING
  • PLEASE INSTRUCT THE CLEANING DEPARMENT TO ROLL UP THE RUG AND SET ASIDE BEFORE CLEANING THE FLOOR; ANY HARD SURFACE CLEARNING EQUIPMENT WILL CAUSE THE SERGING TO BECOME DAMAGED AND WILL VOID ALL WARRANTIES

EZ FIELD REPAIR: IF SERGE YARN IS COMPLETELY LOOSE OR EXPOSED, CUT THE YARN CLOSE TO THE RUG (ABOUT 1”), THEN WITH A GLUE GUN, APPLY A SMALL AMOUNT OF GLUE TO THE EXPOSED PIECE OF YARN. WET YOUR FINGER TIP AND GENTLY SMOOTH THE GLUE TO COVER THE CUT PIECE OF YARN.


The following information applies to "wall to wall" (broadloom) orders:

Note about roll sizes: "Wall to wall" carpet is "made to order". We print it for each individual order. Once in a while, the printer might misfire, creating an imperfection that will need to be removed. Because of that, we can only guarantee continuous rolls of up to 40' in length. We may need to fulfill your order in more than one roll if it is longer than 40'. Please give us your "cut sizes" so we will know how best to fulfill your order if there is a problem during production.

How is installation of wall to wall carpet handled?

Unfortunately, we do not have a national network of installers. You will need to hire an installer for wall to wall carpet. The amount of carpet needed for your particular job will be determined by your installer. Because we are not at the job site to measure, figure seam placement, etc., we are not able to tell you how much carpet to order (although we can give you an estimate)

Also, please wait until your carpet has arrived before scheduling your installer. Unfortunately, we do not own the trucking companies that we use so we can never guarantee a specific arrival date.

We recommend using an installer who is certified by the Certified Floorcovering Installers Association. Visit the Certified Floorcovering Installers Association to find a certified installer near you. Call the CFI at: 816-231-4646.

It is very important to find a good carpet installer. Installation is the most important, yet overlooked part of the job.

Here are some things a good installer can provide you with:

1. Proof of liability insurance.

An installer should be covered in the event that he/she damages your home or your new carpet. He/she should be able to provide you with a copy of their insurance policy.

2. Warranty of work.

If your installer is good, he/she should be able to provide you with a written warranty of his/her work. A one-year warranty is standard and should cover such things as seaming problems and re-stretching (if needed). To be fair, there are a lot of good installers out there who will give you a verbal one-year warranty, but do not have a pre-written warranty. This is generally because they have never taken the time to put their warranty into writing. However, having it in writing is always preferable. If an installer does not have his warranty in writing, ask him or her to write it down for you.

3. References.

A good installer can provide references of previous work he/she has done. It is a good idea to check them out.

You will want to work out various details with your installer before he begins work. It is preferable to get those details in writing. Examples include:

* The placement of seams (see more information below).

* Responsibility for adjusting doors that will not swing freely over the new carpet.

* Responsibility for moving furniture.

* Removal and disposal of old carpet.

* Any other concerns you may have about your particular situation.

It is a good idea to make a list of all existing damage to walls, base boards, etc in the rooms where carpet will be installed prior to installation. This will prevent any doubt about whether or not damage was caused by your installer.

A few things you should know about the sub floor (the floor the carpet will be laid on):

* The sub floor should be clean.

* The sub floor (as well as the room and the carpet itself) should be at least 65 degrees Fahrenheit so the carpet will properly stretch into place.

* In order to prevent damage to the carpet, large holes or cracks in the sub floor need to be filled before the carpet is laid.

A few things you should know about seam placement:

* Placing seams under the primary natural light source is good. The added light will help hide the seams.

* Placing seams under furniture will help hide them.

* As much as possible, seams should be out of main traffic patterns.

* Seams should not be directly over pad seams unless they are running perpendicular.

A few general things you should know about the carpet laying process:

* Today's carpet backings require a power stretcher to stretch the carpet into place. A good installer will use a power stretcher.

* The piles (tufts of fiber) in your carpet have a direction. All adjacent carpet should be laid in the same direction.

* The threshold between carpet and other types of flooring should be protected with a molding.

Installation Costs:

Carpet layers will generally have a minimum fee that will be charged if the job is too small. A minimum charge in the $75 to $100 range is reasonable.

The price you can expect to pay for carpet installation is approximately $5 or so per square yard. Square yardage is calculated by multiplying the length (in feet) by the width (in feet) and then dividing by 9.

Carpet layers may also charge extra for the following:

* $0.50 per square yard for Berber

* $1.00 per square yard to remove and dispose of old carpet (hint: you can save a lot of money by just pulling it up yourself, cutting it up into pieces, and throwing it away in your trash).

*$1.00 per square yard to move furniture. They may also charge extra for steps, irregularities, or protrusions into the room.

Important Note On Installation of KidCarpet:
Patterned carpet is more difficult to install than solid color carpet because the patterns have to be lined up. Also, the patterns may not be exactly the same size (may be off several inches over a 50 foot span). This creates the need for the installer to stretch one side of the carpet in order to match the pattern at the seam. This is normal for patterned carpet, but it is important to find an installer that is experienced in doing this type of installation. We recommend that the installer is CFI certified with at least an R-II or C-II rating.